NON-RETURNING STUDENT SURVEY RESULTS

For Mark Vest

Vice President of Student Services

June 18, 2007

Nettie Dee Klingler

Director of Institutional Research & Planning

With contribution from

Helen Yazzie

Assistant to the Director of Institutional Research & Planning

NON-RETURNING STUDENT SURVEY RESULTS

Introduction

The Non-Returning Student Survey was conducted in the fall of 2006. The prior survey was completed in the year 2000. Approximately 1,500 students who enrolled in the spring 2006 session for six or more credits but did not return for Fall 2006 were contacted. The survey attempted to contact students who chose not to return to NPC in order to identify their decision not to return and gain the student’s thoughts on NPC’s education services. This report presents the data for these student responses.

Methodology

The survey was developed by Mark Vest and information was obtained by staff members attempting to contact approximately 1,500 students by telephone. Completed survey forms were then forwarded to Mark Vest at White Mountain Campus. When all forms were completed the files were sent to the Director of Institutional Research and Planning for review and evaluation. All responses from the survey forms were entered into an Excel spreadsheet. Data was sorted by questions number and then sorted according to a legend applicable to each question. A summary was then generated and presented here.

Two files exist for this report. One is the Excel file containing the data located at G:\A Institutional Research\6-8Student Retention Survey Results Fall 06 (2).xls and the other file is this Word document located at G:\A Institutional Research\Student Retention Survey Results.doc.

Analysis

Question 1: What is the primary reason you did not enroll in a class at NPC this fall?

Total responses for this question were 1,455. Of that number 671 (46%) were wrong numbers, disconnected numbers, no answer, no reply, etc. Subtracting these out of the total leaves 784 students actually contacted. The responses were then broken out into categories depending on the response. Below is a table outlining responses for question 1.

Question 1

	Number	% of Total
Financial problems	43	5%
Other	296	38%
Registered/enrolled	44	6%
Dual enrollment	96	12%
Will return	32	4%
Attending another 2 year institution	28	4%
Attending 4 year institution	52	7%
Moved	119	15%
Work related issues	61	8%
Completed program	13	2%
Total responses without wrong numbers etc.	784	100%

The “Other” category was broken down further. The table below shows the results. The responses not fitting into any of the categories are listed in Appendix A

Question 1 – Other

	Number
No comment	38
Family issues	38
Graduated	6
Health	10
In High School	12
Military	8
Missions	5
Never enrolled	5
No classes needed	2
No time	21
Real Estate	25
Scheduling	2
Transportation	2
Work requirement	2
completed	3
Dual enrollment	6

.

Question 2: Have you achieved your education or career goal?

Total responses were 322 and categorized as Yes, No and Other. The table below shows the results from this question. Responses in the “Other” category are shown in Appendix B.

Question 2

	Number	% of Total
Yes	73	23%
No	214	66%
Other	35	11%
Total	322	100%

Question 3: With what impression did you leave NPC?

Total responses were 361 with the majority being positive. The table below outlines these responses. Responses in the “Other” category are shown in Appendix C.

Question 3

	Number	% of Total
Positive	252	70%
Negative	18	5%
Neutral	0	0%
Other	91	25%
Total	361	100%

Question 4: Is there anything about NPC for which you have strong positive or negative feelings?

Total responses were 363 with only 7 percent of the responses stating negative feelings. The table below gives the breakdown of responses. Responses in the “Other” category are shown in Appendix D.

Question 4

	Number	% of Total
Positive	160	44%
Negative	25	7%
Neutral	120	33%
Other	58	16%
Total	363	100%

Question 5: What were your expectations about NPC when you first attended?

With the numerous and variety of responses a general analysis could not be performed. All 340 are located in Appendix E.

Question 6: In what way did NPC meet or not meet these expectations?

336 responses were recorded with the majority of the responses stating something other than the categories listed in the table below. Responses in the “Other” category are shown in Appendix F.

Question 6

	Number	% of Total
Met	101	30%
Not Met	14	4%
Neutral	29	9%
Other	192	57%
Total	336	100%

Recommendations

It is Institutional Research’s recommendation to research those students who indicated they would return to determine if, in fact, they returned. If not, those students should be contacted to determine if NPC can assist them in their return. At is also recommended students who indicated they have issues with health, family, scheduling, and transportation be contacted to see what NPC can do to get them back at school.

Conclusion

The overall results of this survey for Fall 2006 were positive.

APPENDIX A

Question 1 – Other

What is the primary reason you did not enroll in a class at NPC this fall?

1	Busy with life. Not much instruction. I was handed a book and told to do the work on my
2	class, ut we did not have any hands on experience in the class because there were five
3	classes going on at the same time; so we were kinda of studying on our own. I did not
4	Instructor intimidates me. Instructor does not listen to me. Instructor does not give her
5	Instructor unsatisfactory
6	instructors would be there to help, which they were and the staff were very helpful.
7	Needed to take anatomy class but didn't agree with instructor; taking online classes
8	Spring instructor lost my disk for a final grade
9	the clients that she built up to work with regularly. Instructor stated that she would not be
10	NPC Instructor CIS
11	Advisor
12	NPC faculty
13	Didn't see anything I wanted to take
14	Football and no online classes
15	No internet classes I wanted.
16	No marketing classes only gen. business.
17	No internet classes I wanted.
18	None of the classes I need were offered the fall - Physic II.
19	NPC did not offer anatomy I at night this semester and had a conflict with the art class
20	NPC didn’t have Med Asst
21	NPC doesn't offer class I want. Will become certified as a coder.
22	Program was discontinued.
23	They didn't have the class I needed in Holbrook
24	Theres nothing I need this semester
25	This semester NPC doesn’t have the couses I wanted ( Math and Computer)
26	Wanted web design didn’t find any that interested me.
27	CTP sections were deleted.
28	Did not need to take any more classes wanted to take sign language
29	Building a new house, no time.
30	Just didn't want as much busy work
31	Lack of time and finishing incomplete class this semester
32	Traveling
33	big of a hassell to go to Snowflake. There wouldn't be enough gear for us.
34	I am waiting for firefighter I & II. Moved FRS class to Snowflake from Pinetop(Navit). Too
35	I'm on hold with the business office.
36	Owes a balance to NPC. Will take care of it and register.
37	she had to withdraw and feels financial aid held this against her when she attempted to
38	Suppose to go to nursing program - didn't get paper work (FA, etc. done in time.
39	Its my husband's turn. We can't both go because of $ and child care.
40	Gotta take a break I have series of allergy shots to complete first
41	Needed a break took 20 credits.
42	needed to take time off/ husband gone
43	needed a break.
44	Time off may be back in spring
45	To much going on with Rodeo Association
46	Can only get so many undergrad credits to get a raise at work. I've reached that limit.
	What is the primary reason you did not enroll in a class at NPC this fall?
1	Changed career goal
2	College is not for her
3	Did not have the information for enrollment
4	Did not know about classes being offered.
5	Did not know they were offered.
6	Didn’t make it back for registration
7	Didn't know when classes started.
8	Didn't want to
9	Didn't want to go to school
10	Don’t have an answer - lost interest in Nail tech.
11	Forgot to enroll until deadline was past
12	Father answered student is training in Toyei for EMT
13	feel like I got my money's worth with this class.
14	Had degree just needed one class.
15	I needed to make up classes in Spring
16	I was but something happened
17	I was offered offered almost full ride scholarship at NAU, compared to President's Scholar's
18	I went through head start and we were looking for funding sponsors.
19	I'm a drop out. Thank you - hung up.
20	Just wanted it last year, wasn't dedicated this year.
21	Just wanted to take interesting course - upholstry - didn't finish.
22	left to take.
23	No need.
24	not for awhile.
25	Not interested
26	Not motivated.
27	program at NPC. New rule - if students don't accept university scholarships when offered
28	One class she picked was too advanced, one was appropriate.
29	Only need and english class 102
30	Only speaks spanish
31	Only took classes on line
32	Only took classes that Dine college didn’t have
33	own.
34	Shirley Eittreim
35	they lost it.
36	Took math class in high school - next math is A.P. no college credits.
37	Took web building class in spring for personal growth
38	Uncertain about career choice
39	Voc. Rehab counselor told him not to.
40	Will not be attending, will not call back.
41	Was taking computer class to get a degree in computers. I'm now taking dance classes.
42	Working on MA
43